Refund policy

Special Terms Regarding Returns

Except in cases where the product is defective, we do not accept returns.
Please contact us within 7 days of receiving the product.
In the case of returns due to defective products or other issues attributable to us, return shipping costs will be borne by our company.
For orders placed from outside Japan, returns and exchanges are not accepted.

The following policy applies to consumers located in the European Union (EU) who purchase products through our online store.

Article 1 : Right of Withdrawal

Consumers located in the EU may have the right, under applicable EU consumer protection laws, to withdraw from the purchase contract within a certain period without giving any reason.

As a general rule, the withdrawal period is 14 days from the day on which the customer, or a third party designated by the customer other than the carrier, acquires physical possession of the goods.

To exercise the right of withdrawal, the customer must clearly notify our shop of their decision to withdraw from the contract within the withdrawal period. Notification may be made by email, contact form, written notice, or any other method accepted by our shop.

Contact for Withdrawal Notices

Company Name : Androsinca Co., Ltd.
Store Name : superNova. online store
Email : info@androsinca.com
Address : 2F Kouraiya Building, 2-42-11 Daizawa, Setagaya-ku, Tokyo 155-0032, Japan
Phone : +81-3-6407-8207

Example of Withdrawal Notice

Please provide your order details and use the following format as a reference when contacting us:

“I hereby give notice that I withdraw from the contract of sale of the following goods.
Ordered item(s) : [Order details]
Order date : [Order date]
Date received : [Date received]
Customer name : [Name]
Customer address : [Address]
Date of notice : [Date]”

Article 2 : Refunds in the Event of Withdrawal

If the customer validly exercises the right of withdrawal in accordance with applicable law, our shop will refund the payments received from the customer in relation to the relevant order.

The refund includes the delivery costs for the standard shipping method. However, if the customer has chosen a shipping method other than the least expensive standard shipping option offered by our shop, any additional costs arising from that choice may not be refunded.

Refunds will be made within 14 days from the date on which we receive notice of the withdrawal.
However, we may withhold the refund until the earlier of the following:

when we receive the returned goods
when the customer provides evidence that the goods have been sent back

Refunds will, in principle, be made using the same payment method used by the customer for the original transaction, unless otherwise agreed between the customer and our shop.

Article 3 : Returns

If the customer exercises the right of withdrawal, the goods must be returned within 14 days from the date on which the customer notified us of the withdrawal.

If the goods are shipped back within that period, the return will be deemed to have been made within the deadline.

Return Address

Return Shipping Costs

Unless otherwise expressly stated, the direct cost of returning goods when exercising the right of withdrawal shall be borne by the customer.

Diminished Value of Goods

The customer may be held liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Article 4 : Goods and Services for Which the Right of Withdrawal Does Not Apply

To the extent permitted under applicable law, the right of withdrawal does not apply, or may be lost, in the following cases:

goods made to the customer’s specifications or clearly personalized goods
sealed goods that are not suitable for return for reasons of health protection or hygiene, if they become unsealed after delivery
goods that, after delivery, have been inseparably mixed with other items
sealed audio or video recordings or sealed computer software that have been unsealed after delivery
digital content not supplied on a tangible medium, where performance has begun with the customer’s prior express consent and acknowledgment that the right of withdrawal is thereby lost
services that have already been fully performed, where the customer has given prior consent and acknowledged the loss of the right of withdrawal, to the extent permitted by applicable law

Where any of the above applies, our shop will indicate or notify the customer accordingly on the product page, at checkout, or in the order confirmation, as appropriate.

Article 5 : Defective, Damaged, or Incorrect Items

Nothing in this policy limits the customer’s statutory rights in the event that the goods are defective, damaged, or not as described.

If the customer receives a defective, damaged, or incorrect item, please contact us within 7 days of receipt, stating the order number and details of the issue, and if possible, attaching photographs of the product.

Email : info@androsinca.com

After reviewing the matter, our shop will provide an appropriate remedy depending on the circumstances and applicable law, including replacement, refund, reshipment, or other appropriate measures.

Article 6 : Order Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, please contact us as soon as possible.

If we confirm that the order has not yet been processed for shipment, we may be able to cancel the order and issue a full refund.

If the order has already been shipped, it will be handled in accordance with the withdrawal and return procedures set out in this policy.

Article 7 : Customers Outside the EU

For customers outside the EU, returns, cancellations, and refunds will be handled in accordance with our general return and refund policy or as otherwise required by applicable law.

Article 8 : Contact Information

If you have any questions regarding returns, withdrawals, cancellations, or refunds, please contact us at:

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